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Given the importance of outsourcing processes or parts of the outsourcing process to the quality of the organization management system and the responsibility that the organization carries towards customers, it is necessary to maintain a certain scope of outsourcing process control, which should be determined by the organization’s quality management system and depends on:
1. Potential impact of the outsourcing process on the organization’s ability to produce / deliver the product / service in accordance with the requirements.
2. The degree to which the control authority is divided.
3. The ability to achieve the necessary control in accordance with the requirements of the company
When deciding on the process control level in outsourcing, one should keep in mind two situations that occur especially often:
A) When the organization has the competence and ability to work the project but decides on outsourcing (commercial or other reasons). (In this case, the process control criteria should also be established and formulated according to the requirements of the outsourcing organization, if necessary).
B) When an organization has no competence and ability to perform a certain process, they decide to outsource.
Given the need to strengthen the competitiveness of any organization, there are some particular companies or organizations that are using outsourcing as their only business strategy, it is expected an increase in the number of organizations that will use outsourcing as a business strategy. Such orientation should be supported by all organizations that aim to improve the management system and be more efficient. It can be said that it is necessary to analyze the experiences of others, to learn from them and to apply those solutions that are found to be positive. However, the uncritical application of other solutions may have negative consequences. Here one must respect one of the principles of building business processes, the principle of originality of solutions or individuality. No matter what experience he or she uses, it needs to be tailored to the individual needs of the organization in order to express its particularity, and the solutions chosen to correspond to the goals of its management system.
When entrepreneurs decide to use outsourcing as a business strategy, one of the most common risks is the loss of competence. In fact, when using outsourcing on business functions, there are employees who are being fired, or moved to some other department. This is not always the case, but outsourcing can be really helpful for the company and help business owners to make the right decision when hiring employees and assigning tasks.
Also, there are problems when it comes to internal control and security which is when companies relocate functions. It is true that the benefits from outsourcing are numberless such as lower costs, but one should never underestimate the knowledge and the skills of other regular employees who work in the company. Even a small single project has an influence on the overall organizational structure of the company as a whole. Every gain on short-term efficacy carries the potential loss of intangible strategic capabilities. If these core competencies are being relocated outside, one cannot lose competitive advantage. It is therefore of the greatest importance not to make mistakes in the process of identifying the core competencies of the company.